If you need to cancel or reschedule an appointment, this can be done without a charge if done 24 hours in advance. You may leave a voicemail if the cancellation is made after hours. If adequate notice is not provided, cancellations will be charged a $25 fee.
Late arrivals set the schedule back and can significantly affect the following patients. You will only be allowed the remainder of your time and asked to reschedule if you are beyond ten minutes tardy. A tardy appointment will be forgiven twice and thereafter you will be charged a $25 fee. It will be up to the clinician’s discretion if they will be able to adjust the schedule or reschedule for a later appointment that day. If it is possible to squeeze you in, we will do our best to make that happen.
If the patient does not show up for their scheduled appointment time and does not provide an advanced notice, they will be charged a $25 fee and after 3 occurrences, the patient may be discontinued from care at this office. This policy is in place out of respect for the clinician’s time and schedule.
Due to the COVID-19 crisis, patients are expected to wear a face mask to their appointments. Thank you for your understanding.